Complaints and Grievances

Our Complaints and Grievances Procedures

Richardson & Smith is a regulated business, being a member of the Royal Institute of Chartered Surveyors and The Property Ombudsman Scheme and aims to provide the highest standard of service to all our customers.

To ensure that your interests are safeguarded, grievance procedures have been introduced covering all aspects of the business and a guidance note is available by clicking on the link below.

As a business we handle clients money and are similarly regulated in this respect. Please find a copy of our compliance certificate by clicking the link below.

Useful external Links
Grievance Procedures Clients' Money Protection Policy